Back office benchmarking
Social Housing Back Office Benchmarking (BOB) Programme
Baker Tilly’s Back Office Benchmarking programme (BOB) is a national database of all back office costs that housing associations incur, supported by a regional network of facilitated discussion groups who share best practice. Since launching in 2007 we have over 50 members ranging from 5,000 to 50,000 units.
Three quarters of our members estimate to have saved £100,000 in the first year as a direct result of being in the programme, with a significant number expecting to make even larger savings in future.
As a member you can use the BOB programme to:
- Analyse the full range of back office services, including HR, marketing and finance functions
- Understand how your organisation performs year-on-year
- Make accurate comparisons with peers
- Assess whether your back office delivers true value for money
- Prove to regulators that you are taking the new framework seriously
- Discover opportunities for back office monies to be redistributed to more tenant facing activities
- Join one of the regional facilitated BOB performance Improvement Groups (held a minimum of five times a year in each region), giving you the opportunity to network with like-minded peers and discuss the results generated by participating organisations