Welcome to Baker Tilly’s sixth annual survey examining the effectiveness of back office functions within UK housing associations.

This year’s survey was conducted during a critical time for the sector. The provision of cost effective, value adding back office operations has not always been a key consideration for the sector – however in England with the introduction of the Tenant Services Authority (TSA) new regulatory framework from 1 April 2012, greater pressure is set to be applied.
 
We hope you find the following report and analysis interesting. As always, please feel free to contact either of us if you would like to discuss any of the issues this survey has highlighted.

 Download the 2012 Back Office Benchmarking Report